Refund Policy

Refund Policy

CISaustralia aims to work fairly and within the best interests of students and our Australian and overseas partners.

The following refund policy applies to all CISaustralia programs unless otherwise indicated in writing.

Any event, group activity or trip organised as part of the program is non-refundable if the participant chooses not to attend or is not able to fully participate for any reason.

CISaustralia scholarships and grants cannot be used to offset any cancellation fees or penalties.

Payments (including deposits, partial payments, full payments) and scholarships are not transferable between students. 

If a participant cancels or withdraws voluntarily for any reason, the participant must notify CISaustralia in writing. The cancellation will be effective upon receipt and acknowledgement of the written notification by CISaustralia. 

Program deposits are non-refundable. Program deposit amounts are clearly articulated by program on each participant’s Program Offer that each participant must formally acknowledge and accept. 

An application fee of $95 applies for all internship programs (excluding Industry Immersion Programs) and is not refundable under any circumstances.

A participant who withdraws voluntarily from a CISaustralia program will receive the following refund on program fees already paid:

  • If a student withdraws more than 90 days prior to program commencement, CISaustralia will refund all recoverable fees* paid, less the program deposit.
  • If a student withdraws between 61 and 90 days prior to program commencement, CISaustralia will refund all recoverable fees* paid, less a $500 cancellation penalty and the program deposit.
  • If a student withdraws between 31 and 60 days prior to program commencement, CISaustralia will refund all recoverable fees* paid, less a $750 cancellation penalty and the program deposit.
  • If a student withdraws on or less than 30 days prior to program commencement, or following program commencement, no refund of program fees or deposit is applicable.

*Recoverable Fees: Selected programs may require a separate payment to secure accommodation. Accommodation deposits or full accommodation payments that have been made in advance are often non-refundable (and are in addition to the program deposits and cancellation penalties detailed above), as these funds have already been applied to guarantee accommodation.

Illness

Any serious illness or incident that causes a student to withdraw must be documented by a registered Doctor and formal written notification with associated medical certificate sent to CISaustralia for assessment. The assessment of such situations will be determined at the sole discretion of CISaustralia and as such the recommendation by CISaustralia of any refund is final. CISaustralia aims to work fairly and within the best interests of the student and the Australian or overseas partner.

Major World Incidents and Events

Including significant weather events

In cases where CISaustralia is forced to cancel or suspend a program based on Australian Government border closures or suspension of travel, travel warning levels and/or an Australian University has communicated their wish to cancel the program on behalf of its participants, for reasons including but not limited to cyclone, earthquake, a war in that country and/or in Australia, a partial refund may be applicable. The assessment of such situations will be determined at the sole discretion of CISaustralia. Considerations will include existing financial commitments, paid and/or due (such as staffing and human resource costs, accommodation, transport, excursions, meals, insurance and other related expenses), and as such the recommendation by CISaustralia of any refund is final. CISaustralia aims to work fairly and within the best interests of the student and the Australian and overseas partner.

Deferrals

A student can defer their CISaustralia program for up to 12 months from the originally scheduled program start date. Fees will be adjusted according to the new program start date and will be credited to the student’s account and remain with CISaustralia. Students can defer no more than twice within the same 12 month period.

Students can only defer to a different program more than 90 days prior to their original program they applied and/or were accepted into. Students cannot defer to a different program less than 90 days prior to their original program start date. If less than 90 days prior to the program start date, students are only able to defer to the same program that they originally applied for and/or were accepted into.

If a student wishes to change to a different CISaustralia program within 90 days prior to a program start date, this will be treated as a withdrawal or cancellation from the original program and the CISaustralia refund policy will apply.

Penalties may apply as per the CISaustralia refund policy and associated deadlines and due dates. The assessment of such situations will be determined at the sole discretion of CISaustralia, and as such the recommendation by CISaustralia of any refund is final. CISaustralia aims to work fairly and within the best interests of the student and the Australian or overseas partner.

In the event that a student does not undertake their deferred program within 12 months and/or defers twice and still does not undertake a program with CISaustralia, the standard refund policy (as above) will be implemented. All deferrals must be made in writing to CISaustralia and will be considered effective (if valid) on the date received and acknowledged by CISaustralia.

Internship Programs

The refund policy above applies to all students undertaking a CISaustralia internship program. In addition to the terms stated above the following policy also applies.

CISaustralia will endeavour to offer at least one placement within the applicant’s preferred internship field. As there are many variables when working with external host organisations, some placements may be confirmed as close to one week prior to the preferred start date. If the applicant chooses not to accept an offered placement that is demonstrated to be within one of the applicant’s preferred internship placement fields, the program deposit is non-refundable. CISaustralia endeavours to locate the most appropriate placement for all intern participants. It is at the discretion of CISaustralia and the Overseas Internship Manager to determine if a placement is demonstrated to be within one of the applicant’s preferred internship placement fields. In most cases, if time permits, CISaustralia will attempt to locate more than one possible internship placement to offer a participant, however, the program deposit is non-refundable once an initial placement offer is made, regardless of the participant accepting or rejecting a placement offer.

The placement offer is not the same as placement confirmation. An offer can be made verbally or via email by CISaustralia. Placement confirmation is determined once the host organisation officially confirms the placement for the student. A placement confirmation is provided to the participant at this time along with confirmed placement details.

The program deposit will be fully refunded to unsuccessful participants. Unsuccessful participants are those that are not accepted into the CISaustralia internship program or are unable to be matched to a suitable internship placement. The suitability of an internship program for an individual applicant is at the sole discretion of CISaustralia. Careful planning goes into developing internship programs for every individual applicant. As a result, CISaustralia and our partners incur substantial administrative and planning costs prior to the start of each program, covered by a $95 non-refundable intern application fee (excluding Industry Immersion Programs).


COVID-19 Refund Policy

Under the extraordinary circumstances brought on by the COVID-19 pandemic, CISaustralia is departing from its standard refund policy (as outlined above) for all programs EXCEPT VIRTUAL INTERNSHIPS. The associated details articulated below are effective as of 1 May 2020 and remain in place until further notice.

Domestic Australian Programs (only)

Programs conducted within Australian borders and territories

In cases where a participant cancels or withdraws for any reason, the following domestic refund policy is in place:

  1. If a student withdraws 31 days or more prior to the program start date, CISaustralia will refund full fees paid, less the program deposit.
  2. If a student withdraws 1-30 days prior to the program start date, CISaustralia will refund all recoverable fees* paid, less a $500 cancellation penalty and the program deposit.  
  3. Withdrawing on or after the program start date will result in no refund.

*Recoverable Fees: Transport, excursions or full accommodation payments that have been made in advance are often non-refundable within this time period (and are in addition to the program deposits and cancellation penalties detailed above), as these funds have already been committed to associated partners. 

Illness

Any serious illness that causes a student to withdraw will be considered for a partial refund. Any serious illness must be documented by a registered Doctor and formal written notification sent to CISaustralia with associated medical certificate for assessment. This includes a student who contracts COVID-19 (proven by a medical certificate) and thus preventing them from attending their CISaustralia program. The assessment of such situations will be determined at the sole discretion of CISaustralia. Considerations will include existing financial commitments, paid and/or due, and as such the recommendation by CISaustralia of any refund is final. CISaustralia aims to work fairly and within the best interests of the student and the Australian domestic partner.

Please note that all withdrawals must be made in writing to CISaustralia.

In cases where CISaustralia is forced to cancel or suspend a Domestic Australian program, due to the COVID-19 pandemic, such as:

  1. The Federal Government or any State Government of Australia force the closure of a state border, whereby the participant cannot move or travel from their home location or state to the location or state where the program is hosted or conducted, and/or
  2. An impact of associated border closures or restrictions is a self-isolation process that would not allow students to start or complete the program

the following domestic refund policy is in place:

  1. If the program has not yet begun, participants will receive a full refund. 
  2. If the program has begun, CISaustralia will attempt to refund whatever portion of the participant’s fees have not been committed (such as staffing and human resource costs, accommodation, transport, excursions, meals, insurance and other related expenses). However, it should be known that refunds will be highly unlikely as most costs are paid upfront for a student’s experience. 

Exceptions

In the case of expulsion (dismissal or suspension) from a program, or any other withdrawal that is a direct result of a participant’s breach of the CISaustralia Code of Conduct and/or any other CISaustralia policy or Terms and Conditions, no refund is eligible or will be provided.

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